Abrigo Customer Service


We're here when you need us

An integral part of any Abrigo solution is support throughout the life of the machine, on both the hardware and software. We monitor our customers in every part of the world and offer remote and on-site technical support.

Tools that enhance our Customer service are: the new interactive DOC 2.0 documentation, the new graphic layout of HMI 2.0 with the option of remote control and the application of A.R. (AUGMENTED-REALITY)

Remote support and predictive technologies

Through built-in remote support systems, our engineers monitor each machine to resolve software or hardware problems. We install preventive and predictive maintenance technology that analyses usage and wear data on our systems. This 24/7 check of all lines allows timely and effective interventions even before problems arise.

On-site support

As agreed upon with the customer and based on the support level, our technicians and engineers can intervene directly on-site. Thanks to our international branches we can guarantee direct support in every part of the world where our machines are found.

Remote assistance

  • internet connection via cavo tradizionale / wifi
  • Smart support à HOLOLENS /TABLET


  • Whatsapp Marco Aloi: +39 334 6966607
  • E-mail This email address is being protected from spambots. You need JavaScript enabled to view it.
  • SEGRETERIA 24H/7 + 39 0173 612712

Assistance request - 24h

Abrigo - Robotic System

Via Alba-Cortemilia, 128 - 12055 Ricca di Diano d’Alba (Cn)
Tel: +39 0173 612488 - Fax: +39 0173 612534 -
ABRIGO industrial machines inc.

349, Henry street N3S 7V6
Brantford (ON)
Tel: +1 519 759 5972
Fax: +1 519 759 7632
Ref. Mr. Enzo Marrone - Mob: +1 (519) 209 6600
Abrigo USA Inc. - AdNet USA Llc.
116 W. Jackson Blvd.
Suite109/MB 373
Chicago, IL 60604
Ref. Mr. Lorenzo Zambelloni - Mob: +1 (815) 904 4636


Speed automation

Bhosari, Pune (Maharashtra - IN), 232/2, Khandoba Maal
Ref. Mr. Vinay Tatte - Mob: +91 (020) 6529446 / 47 / 48
HangZhou DiSheng Automation Technology Co., Ltd.
杭州缔盛自动化技术有限公司 Ref. Mrs. Cindy Meng 孟辛迪 - Mob: 00 86 13957168875




Via Alba-Cortemilia, 128
12055 Ricca di Diano d'Alba (Cn)
Tel: +39 0173 612488
Fax: +39 0173 612534